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Customer Service

Questions 

Have a question about our products or can't find what you're looking for?
 
Call Us Toll Free: 1.877.PRO.JEKT (877.776.5358)
or
Email us at:  [email protected]
 
Our Customer Service Hours:
Monday - Friday
10:00 A.M. - 5:00 P.M. EST

 

Shipping & Delivery 

After your order is placed; it usually ships within 3 business days, based on credit card approval. If you choose FedEx Ground/FedEx Home Delivery, most of our customers within the contiguous U.S. receive their orders in just 4-7 business days, after shipping notification.
 
Need it even faster?
FedEx Next Day Air will deliver your order within 1 business day after shipping notification. The fastest way to receive your product is to place your order Monday-Thursday and select FedEx Next Day Air. We are sorry, but we do not offer Saturday or Sunday delivery.
 
Shipping Charges
Your shipping charges will appear in the box marked "shipping charges" at checkout for your convenience.
 
All shipments are shipped via FedEx.  Our standard shipping method within the continental United States is FedEx Ground/FedEx Home Delivery. When your order is ready to ship, it generally takes 4-7 business days for delivery.
 
International Shipping, no problem.  When you're ready to checkout, just fill out the shipping method to where you want your order delivered, and it's that simple!

 

Sorry, we are unable to ship to PO boxes.

 

Privacy Policy

We will not share your personally identifiable information with anyone.  Confidential information will be used only to fulfill your order, and we will not disclose any of this personal information to any third party unless required by law to do so.

 

Security 

We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. If you suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.

 

Returns

We want you to be fully satisfied with every item that you purchase from Petprojekt™. If for any reason you are not fully satisfied with any item, please return it to us within 30 days from the ship date. We will make any changes you like, including an exchange, credit to your account, or a refund. Shipping and handling is non-refundable. We cannot accept damaged or opened items. Please note that sale items are final.  Please allow 15 business days to process your returns. Please Download the Return Form, complete it, and send it to us with your returned item(s).
 
Download and print the Return Form here
 
Petprojekt™
Attn: Returns Department
6919 Silverton Ave.
Cincinnati, Ohio 45236
 
If you have questions or concerns, please feel free to contact us at [email protected] or 877.pro.jekt (877.776.5358). Please securely pack your return merchandise to protect it from damage during shipping. Be sure to retain your shipping information and receipt for tracking purposes to ensure that the package is returned to our warehouse. Petprojekt™ cannot be responsible for packages lost or damaged during return shipping.

 

Ordering

Ordering online with otomik.com is as easy as 1,2,3!  First, browse through our selection of exciting products and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed with shopping or continue to check out.  That's it! It's that easy!
 
Canceling my order
After you have clicked "Place Order" your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must call or email a Customer Service Representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
 
Sales tax
Otomik.com is required by law to charge appropriate sales tax for orders which ship to addresses within the state of Ohio.